Cancellation & Refund Policy

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1. Cancellation Policy

1.1 Cancellation by Client

  • Clients may request cancellation of services by providing written notice to Galific Solutions at least 30 days prior to the next billing cycle or project milestone.
  • Cancellation requests must be sent via email to info@galific.com with the subject line "Service Cancellation Request."
  • Upon receiving the cancellation request, our team will acknowledge it within 2 business days and outline the next steps.

1.2 Cancellation by Galific Solutions

Galific Solutions reserves the right to cancel or suspend services in cases of non-payment, breach of Terms of Service, or any activity that violates applicable laws. In such cases, the client will be notified in writing with a reasonable notice period.

2. Refund Policy

2.1 Refund Eligibility

  • Refunds are applicable only for services that have not yet been delivered or commenced.
  • If a project has already been initiated and work has been performed, refunds will be calculated on a pro-rata basis, deducting the cost of work already completed.
  • One-time setup fees, consultation fees, and any third-party costs incurred are non-refundable.

2.2 Refund Process

  • To request a refund, clients must submit a written request to info@galific.com within 15 days of the cancellation confirmation.
  • Refund requests will be reviewed and processed within 15-30 business days from the date of approval.
  • Approved refunds will be credited back to the original payment method used at the time of purchase.

3. Subscription-Based Services

  • For subscription-based services, cancellation must be requested before the start of the next billing cycle to avoid charges for the upcoming period.
  • No refunds will be issued for partial billing periods once the billing cycle has begun.
  • Clients will continue to have access to the service until the end of the current billing period after cancellation.

4. Custom Project Services

  • For custom AI/ML development projects, cancellation after the discovery or planning phase may result in partial charges based on the work completed.
  • Deliverables completed up to the point of cancellation will be handed over to the client, subject to full payment for the work done.
  • Any intellectual property developed during the engagement will be governed by the terms outlined in the Service Agreement.

5. Force Majeure

Galific Solutions shall not be held liable for delays or failure to perform services due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, pandemics, or internet service disruptions. In such cases, cancellation and refund terms will be evaluated on a case-by-case basis.

6. Disputes

In the event of a dispute regarding cancellation or refund, both parties agree to first attempt resolution through good-faith negotiation. If a resolution cannot be reached, the dispute will be subject to the jurisdiction outlined in our Terms of Service.

Contact Information

For cancellation or refund requests, please contact us at:

Galific Solutions
F. NO. 504, VTH FLOOR, BLK-C GREEN VIEW APPT, VILL GARHI, G. B. NAGAR, NOIDA, Uttar Pradesh, India - 201301.
Email: info@galific.com